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Refund Policy
Returns
With custom products, returns and refunds are treated different. We do not offer refunds on custom orders that were approved and printed per approval. We do not offer refunds on any of our custom orders.
We do not offer refunds on orders that have been started in any part of the process, from mockups to printing. All orders are subject to our custom order processing. 2 business days to input the orders, 10-12 business days production timeline from art approvals, and shipping time via UPS GROUND. We do not do rushed orders. If you're looking to have products for an event, you'll need to get prior confirmation before the order could be submitted.
If you have received an item with an manufacturer defect, we will handle the replacement based on the product warranty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Marketing Services
- Downloadable software products
- Some health and personal care items (All PPE Products)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 72 hours after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Marketing Refunds
Brand Ur Merch LLC specializes in the consulting of marketing strategies, consultation, and execution. We will always do our best to fulfill your needs and expectations. Our services include but are not limited to consultations in which we help develop all marketing strategies, implementation on back end Brand Ur Merch system tracking, and layout of new offers for client to use. Marketing strategies provided during all process on our onboarding, calls, and communication is based on all of our previous experience and education belong to client upon invoice 100% paid. If given a long term opportunity, we do guarantee that you will benefit from all marketing growth.
Brand Ur Merch LLC does not offer refunds on marketing plans past 61 days of invoice payment. Refunds on marketing services need to be requested before the 60th day of the contract in written format and must be approved on full marketing strategies not rendered.
Brand Ur Merch LLC client's on an ongoing monthly marketing plan may cancel their plan with 30 days prior written notice. Brand Ur Merch is unable to refund partial monthly payments.
Brand Ur Merch LLC client's on an quarterly marketing plan may cancel their plan with 30 days prior written notice before renewal.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at abby@brandurmerch.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at abby@brandurmerch.com and send your item to: Brand Ur Merch, 2321 E. 4th St. C414, Santa Ana, CA 92705, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Brand Ur Merch, 2321 E. 4th St. C414, Santa Ana, CA 92705, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.